Reference

What Legal Means for Your Account

We set out how account access, data use, cookies, and identity checks work when you use buntoto in Indonesia.

Local law onlyData requestsCookie settingsAccount checks

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Local Law, Data, and Access

buntoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal position is straightforward: we only keep accounts open where local law permits, and we apply the same rules to data, cookies, and account changes on every request. If you use DANA, OVO, GoPay, or QRIS, those rails stay attached to the account history so

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we can match a payment trail, confirm the right profile, and answer disputes without guesswork. We may ask for a code sent to your email on file or phone on file before we change profile details, release an account statement, or check a security flag. Cookies
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help us remember your login state and language choice across mobile and desktop. Retention depends on the request type and any duty to keep records, so some files stay longer than simple session data. If a request comes from outside a permitted region, we pause it
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and explain why.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

How to Reach Our Legal Team

When you need a legal change, we keep the path short and traceable. Use live chat in the account area from 09:00-22:00 WIB, send email from the email on file, or submit…

Live Chat Open live chat from the account area between 09:00 and 22:00 WIB for access checks, data questions, or a correction request. We first confirm the account details on file before we move the thread forward.

Email Write to [email protected] from the email on file if you want a copy of stored data, a change to your contact details, or a region check. We answer in the same thread after we verify the sender.

Legal Form Use Account > Profile > Legal Request on desktop or mobile to send a dated request with your username, phone number, and the change you want. That gives us a clean record and keeps the request linked to your account.

DATA CARE

How We Handle Your Data

When we handle legal requests, we keep the record trail narrow and the checks clear.

Data Use

We only use the details you send for account checks, payment matching, service messages, and dispute handling. If you ask for access or correction, we verify the request against your email on file or phone on file before acting.

Cookies

We use cookies to keep you signed in, remember language choice, and secure session state. You can clear them in your browser settings; if you do, we may ask you to log in again on the next visit.

Account Security

For account changes, withdrawals, or profile edits, we may ask for a code sent to your email on file or phone on file, plus a match against stored details. That helps us stop another person from changing your account.

Retention

We keep records only as long as needed for service, fraud checks, or any duty to retain them. After that period, we remove or anonymise what we no longer need for the file trail.

Change Requests

To update your name, phone, or email, open Account > Profile > Edit Details or message support from the email on file. We will tell you what can change and what must stay for audit.

Local Access

If access is restricted by local law, we do not extend it. Requests from outside permitted regions may be paused, and we tell you the reason before we close the thread.

Common Legal Questions Answered

Use these answers to check what we keep, what we may ask you to confirm, and which route fits a correction or access question. They stay focused on account requests, data handling, cookies, and region checks, so you can see the path before you send a form or open chat. If local law changes the result, we say that directly.

It covers account access, data use, cookies, retention, and the steps we use for corrections or closure requests. If a rule depends on local law, we say so before you send anything.

No. Access depends on local law and is available only where local law permits. If your region is outside that scope, we do not move the account forward, even after a successful sign-in.

Send a request through live chat or the legal form from your account. We may ask you to confirm your email on file or phone on file, then we prepare the records tied to your profile.

Open Account > Profile > Edit Details, or send the request from the email on file. We check the change against your account history and tell you if any field must stay for record keeping.

Yes. Cookies help us remember your login state and language choice on Android, iPhone, Chrome, or Safari. If you clear them in the browser, we may ask you to sign in again.

We keep records only as long as needed for account operation, security checks, disputes, or any duty to retain them. After that, we remove or anonymise what no longer needs to stay on file.

Use live chat for quick checks, email for written records, or the legal request form if you want one dated thread. All three routes stay tied to your account and your email on file.

What Legal Means for Your Account

How to Reach Our Legal Team

How We Handle Your Data

Data Use

Cookies

Account Security

Retention

Change Requests

Local Access

Common Legal Questions Answered

01 What does this legal page cover?

02 Can I use buntoto if my area does not permit it?

03 How do I ask for my stored data?

04 How do I change my name, phone, or email?

05 Do you keep cookies on mobile and desktop?

06 How long do you keep records?

07 Which contact path should I use for a legal request?

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